Malone Family Health

Hudson Headwaters Health Network partnered with HOLT Architects to develop a new 13,550-square-foot outpatient primary care facility in Malone, New York. As a Federally Qualified Health Center, Hudson Headwaters sought a modern healthcare environment that would expand access to primary care services while creating a welcoming, community-centered patient experience.

The design vision focused on creating a medical office building that feels approachable and residential in character, allowing it to blend seamlessly into the surrounding neighborhood while maintaining a strong connection to the adjacent hospital campus. Natural light and views to the outdoors were prioritized throughout the facility to enhance the experience of both patients and staff and support overall wellness.

To improve operational efficiency and patient flow, the building was organized around a streamlined outpatient primary care clinical pod supported by strategically located staff and patient support spaces. Smaller, decentralized waiting areas help create a more comfortable patient experience, while direct and efficient check-in and check-out processes reduce wait times and improve circulation throughout the facility.

The program includes outpatient primary care examination and treatment spaces, reception and visitor waiting areas, and dedicated support spaces for both clinical staff and patients. Flexibility was incorporated into the design to accommodate future growth and evolving healthcare needs while maximizing the opportunities presented by the site.

The result is a patient-focused healthcare facility that reflects Hudson Headwaters Health Network’s commitment to accessible, high-quality care while strengthening healthcare services for the Malone community.